Customer Services

For your updates, the IT Department is going to perform a network maintenance work between 10:00AM -1:00PM on 28 Nov, 2015. As a consequent, a temporary website outage will take place during this period.

Please accept our apology for any inconvenience caused.

Please be informed that there will be a system maintenance for KE trade trading platform on today (28,Aug,15) from 5:30pm to 6:30pm. During this time ,clients will not be able to access the platform. Sorry for any inconvenience casued.

Kindly be informed that the market value in "Stock Balance" on Hong Kong online trading platform is temperately hidden from today. Sorry for any incontinence caused. 

Kindly contact your Trading Representative or Customer Service Officers for any clarifications. 

Kindly be informed that we are introducing Micro-Cap policy for US trading. 

Orders submitted to BUY counters less than USD0.50 per share and USD50 million market capitalization will be rejected by KE Trade with the reason "ERR_MICRO_CAP_THRESHOLD: Order is invalid." But clients are still able to sell off existing positions.

Please be informed that there will be a system maintenance for KE Trade trading platform on Saturday, 9 January 2015 from 7:00am to 8:00pm. During this time, clients will not be able to access the platform. Sorry for any inconvenience caused.