Customer Services

Thank you for supporting Kim Eng Securities (Hong Kong) Limited and/or Kim Eng Futures (Hong Kong) Limited.

In order to comply with the Regulation on Foreign Account Tax Compliance Act (“FATCA”) and Common Reporting Standard (“CRS”) and provide you a comprehensive and up-to-date quality services, it is crucial to update your account profile (including but not limited to your financial capability, investment objectives, investment experience and risk appetite) for protecting your account and making wise investment decisions.

Please complete the “Client Information Update Form”, “FATCA Form”, “Self-Certification Form” and other documents as requested and return to our Customer Services Department on or before 31 January 2019 by hand, by post to Customer Services Department, 28/F Lee Garden Three, 1 Sunning Road, Causeway Bay, Hong Kong, by email at customerservices@kimeng.com.hk or by fax at 2537 1548. You may download the required forms from our website.

Should you have any queries in relation to the above, please contact your Account Executive or our Customer Services at 2268 0660.

Please be informed that our online trading service will not available during system maintenance on 13 December (Thu) . Please find the service interruption timetable as following.

Please be informed that our online trading service will not available during system maintenance on 7 December (Fri) & 8 December (Sat). Please find the service interruption timetable as following.

Hong Kong Futures Exchange (HKFE) announced that the inclusion of Mini-Hang Seng China Enterprises Index Options in the T+1 Session will be launched on Monday, 3 December 2018.

For more information please refer to HKEX official circular: https://www.hkex.com.hk/-/media/HKEX-Market/Services/Circulars-and-Notices/Participant-and-Members-Circulars/HKFE/2018/MO_DT_192_18_e.pdf

Should you have further enquiries, please feel free to contact your account executive or our customer service hotline at (852) 2268-0660 or email at customerservices@kimeng.com.hk.

Regarding the recent cyber threats and hacking incidents on online trading, we strongly recommend our valuable clients to pay attention to the following cyber security tips when using your online trading accounts through mobile devices:

1. Install anti-virus software and setup firewall in your mobile device and update the software regularly.

2. Do not login the online trading platform through a jailbroken iPhone or rooted Android mobile phone.

3. Use encrypted and reliable internet connection and avoid using public network or unknown network without password.

4. Avoid using any mobile device from others to login the online trading platform.

5. Do not save your password during login to prevent any third party from unauthorized access to your login information.

6. Activate the auto-lock function in your mobile device.

7. Beware the other is viewing your password during the login process.

8. Do not disclose your login ID and password to other parties including our staff.

9. Contact us if you discover any uncertainty and suspicious activity relating to your online trading account.

Should you have any query relating to the above, please contact our customer services at (852) 2268 0660.

The settlement cycle of securities traded at the Indonesia Exchange (IDX) and Singapore Exchange (SGX) adopted an amendment from three business days, known as T+3 to two business days, T+2.

The amended rule will be beginning on 26 November 2018 (Mon) for Indonesia and 10 December 2018 (Mon) for Singapore.

Should you have any queries in relation to the above, please contact your Account Executive or our Customer Services at 2268 0660.

Please be informed that our online trading service will not available during system maintenance on 30 October (Tue). Please find the service interruption timetable as following.

In order to provide better trading experience, ETNET IQ Streaming Stock Quotes will be upgraded on 12 October 2018 after 4:30pm. The new version of streaming stock quotes will be operated with HTML5 instead of JAVA which is multi-browser compatible (e.g.: Internet Explorer, Safari, Chrome and Firefox).

Your Portfolio and Summary records will be transferred to new version automatically. However, technical indicators in Chart and stock codes in Multi Quote will not be transferred to the new version due to technical issue. Please refer to the user manual for more details: please click here (Chinese only).

Should you have any enquiries, please contact your Account Executive or Customer Services Hotline (852) 2268 0660.

Please be informed that our online trading service will not available during internal networking maintenance on 9 September (Sun). Please find the service interruption timetable as following.

Please be informed that our online trading service will not available during HKEx Market rehearsal on 28 July 2018 (Sat). Please find the service interruption timetable as following.

Please be kindly informed that there is NO after-hours trading session for Hang Seng Index Futures and Options, Mini Hang Seng Index Futures and Options, HSCEI Futures and Options, Mini-HSCEI Futures and RMB Currency Futures on 28 May 2018 as this is a bank holiday in both the United Kingdom and the United States.

The Chief Secretary of the Malaysian Government announced that it will designate May 10 and 11 as special holidays for the 14th national election. Please be informed that Malaysia market will be closed during the holiday.

In order to safeguard your account assets and protect you from internet fraud, we will upgrade the security of Electronic Trading System with effect from 27 April 2018 (“Effective Date”) to let you enjoy more secured trading services. Starting from the Effective Date, clients will be required to use two-factor authentication (“2FA”) for assessing the Electronic Trading System (including online platform and mobile applications). Please download the 2FA Mobile Application “KE Trade Token” and set up on your smartphone.

To register the authentication system service on the application, you need to input your account number, password and last 3 numeric or alphabetical characters of identification number (not including any symbol nor digits in brackets). Then, please input a one-time four-digit password (OTP), which will be sent to your registered mobile number (via Email) to complete the registration process

For the user guideline of 2FA, please refer to our website.

Should you have further enquiries, please feel free to contact your account executive or our customer service hotline at (852) 2268-0660 or email at customerservices@kimeng.com.hk.

Best regards,

Kim Eng Securities (HK) Limited & Kim Eng Futures (HK) Limited

Dear Valued Customers,

Re.: Rusal (486.HK) - Subject to US Sanction & Trading Arrangement

Please refer to the announcements of United Company Rusal PLC (486.HK) (“Company”) under the HKEX.

In view of the latest announcement of the Company, we suspend the provision of trading service for buying Rusal (486.HK) with immediate effect. If you want to sell Rusal (486.HK), you can still contact your Account Executive to place SELL order manually. The client is reminded to exercise due care and caution in dealing in the securities of the Company.

If you have any enquiries, please do not hesitate to contact your Account Executive or call our Customer Service Hotline at (852) 22680660 or via email customerservices@kimeng.com.hk.

Yours sincerely,

Kim Eng Securities (Hong Kong) Limited

Please be informed that, our online trading service will not available during internal networking upgrade on 20 Apr 2018 (Fri). Please find the service interruption timetable as following.

Please note that clients may not be able to sign on to the online trading platform (Web & Mobile).

Regarding the recent cyber threats and hacking incidents on online trading, we strongly recommend our valuable clients to pay attention to the following cyber security tips when using your online trading accounts:

1. Download/Update the mobile trading software from our official website;
2. Set a strong password with certain complexity and difficult to guess;
3. Change your passwords periodically;
4. Do not disclose your login ID and password to other parties including our staff;
5. Avoid using public computer terminals or unknown and insecure network for online trading ;
6. Avoid accessing our trading platform through hyperlink from the unknown third party webpage or unidentified email;
7. Closely monitor and regularly log on your online trading account and review your client statement;
8. Beware of any unauthorized changes to your account information; and
9. Contact us if you discover any uncertainty and suspicious activity relating to your online trading account.

Should you have any query relating to the above, please contact our customer services at (852) 2268 0660.

The settlement cycle of the Stock Exchange of Thailand (SET) is going to be changed from T+3 to T+2, effective March 2, 2018.

We would like to inform you that subsequent to the latest update from the Rating and Valuation Department, the Government of the Hong Kong Special Administrative Region, our official business address is 28/F., Lee Garden Three, 1 Sunning Road, Causeway Bay, Hong Kong with effect from 18^th January 2018. The Company’s telephone number, fax number, website, email address and name of bank accounts remain unchanged.

Should you have any queries, please do not hesitate to contact our Customer Service Hotline at (852) 2268 0660.